HOW DO I CONTACT ETNIES ONLINE CUSTOMER SERVICE?
Click the icon on the lower left corner of emerica.com for Frequently Asked Questions like style recommendations, product sizing and return policy.
Please use our customer service contact form to email our team for further assistance.
Currently we are experiencing a minimum 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns. Thank you for your patience!
Shipping Update:Due to the increased volume of online orders FedEx is currently experiencing longer than usual shipping times. If you have already received your order shipping confirmation from our site, we recommend contacting FedEx support regarding any missing deliveries or questions regarding your tracking info.
COVID-19 Update:During this time, our customer service team is currently working remotely and handling an increased volume of requests. We appreciate your patience and support, and are doing our best to answer all inquiries as quickly as possible.
WHERE ARE YOUR OFFICES LOCATED?
Our U.S. headquarters is located in Southern Orange County.
Our offices are open 9:00 AM to 5:00 PM Monday through Friday.
Sole Technology Office | 26921 Fuerte Drive | Lake Forest Ca 92630