You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. Customers will be responsible for return costs on any international orders
Items must include original tags and/or original shoe or boot box. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes and boots in a carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
COVID-19 Update: During this time, our customer service team is currently working remotely. Currently we are experiencing a 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns. Our warehouse continues to ship orders as usual. Thank you for your patience!
TO BEGIN A RETURN, FOLLOW THESE STEPS
1. Enter your order number and the email, phone or zip code used to place the order then click continue.
[Note: We are unable to process returns without an order number. You can find your order number on your order confirmation email, only use uppercase letters when entering. example: EM2022US]
2. Select the items from your order that you would like to return using the slider next to the product. Select the refund option, the reason for your return, and include any additional notes, then click continue.
[Note: We are unable to offer exchanges at this time. Warranty requests must be reviewed before a refund or replacement order is issued.]
3. Select the fedex prepaid shipping label option and click continue.
[Note: We are not able to refund your return shipping costs if you ship your package without the provided return shipping label.]
4. Shortly after submitting your return request you will receive an email with an RMA number, shipping label and additional instructions to complete your return.
[Note: Please double check your inbox and spam filter if you do not receive an email within 48 hours.]
5. Print the return approval email and include it with your items, print fedex shipping label and securely affix to your shipment, then drop off at your local fedex shipping location.
[Note: Please allow 15 - 30 days for the refund to show on your banking statement.]
If you wish to ship your return by your own method of shipping, please ship to the address below:Sole Technology
Attn: STI Ecommerce Returns
17300 Slover Ave
Fontana, CA 92337
HOW LONG DOES IT TAKE TO RECEIVE A REFUND OR STORE CREDIT FOR MY RETURN?
Please allow 15 - 30 days for the refund to show on your banking statement.
Once we have received your return, your product will go through an inspection to make sure the product we received is suitable to return back into inventory. If inspections decides that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you.
Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.
we can only issue refunds to the card used for your purchase. we cannot issue a refund to a paypal account or expired credit card. if your card is expired at the time of return, we can issue you a store credit.
WHAT IS YOUR WARRANTY POLICY ON FOOTWEAR AND APPAREL?
emerica.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.