You may return your unused product for a full refund within 30 days of the purchase date. Exchanges are not currently supported at this time.
We offer free return shipping on all US domestic orders. Customers will be responsible for return costs on any international orders
Items must include original tags and/or original shoe or boot box. All items must be unworn, unwashed, free of smoke smell, pet hair, etc. Please try on all shoes and boots in a carpeted area as returns will be refused if received marked or scuffed.
Any item(s) purchased at normal price before the start of a sale will not be credited or refunded for the difference in price once a sale campaign has begun.
Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded.
COVID-19 Update: During this time, our customer service team is currently working remotely. Currently we are experiencing a 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns. Our warehouse continues to ship orders as usual. Thank you for your patience!
Please allow 15 - 30 days for the refund to show on your banking statement.
Once we have received your return, your product will go through an inspection to make sure the product we received is suitable to return back into inventory. If inspections decides that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you.
Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.
We can only issue refunds to the card used for your purchase. we cannot issue a refund to a PayPal account or expired credit card. if your card is expired at the time of return, we can issue you a store credit.
etnies.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.