I’m going to start out by saying shipping was horrible. I waited a week on a tracking number giving a delivery date and it never showed up on the estimated delivery date. The tracking number had no day to day shipping progress so that made it suspicious from get go as if it was a real tracking number. Since product didn’t arrive as stated I emailed Etnies to figure out what is going on because it had already been 7-10 days and I should have had my order by now.. (Of course I had to email for communication because supposedly they have no phone support due to COVID 🙄). Anyways supposed to hear back from them within 48hrs and I never got any reply back and still haven’t received any communication from the company. I also contacted FedEx about the status of the tracking number and they confirmed that there was an error during pickup as if the order didn’t process correctly from the first day of shipping . So I asked if there was an error then why lead a customer on with a delivery date knowing there was an error. FedEx rep couldn’t answer that question and advised to contact Etnies. (Which I already did by email 🙄) . After a couple of days I received another auto generated message saying my order is being shipped. So now the same tracking number has been used but data was refreshed and showing travel history and now I was back to square one waiting on delivery with a new delivery date. I did finally receive the order in 4 or 5 days with 2nd attempt. So needless to say delivery was horrible. I shouldn’t have to wait over 2 weeks for an order but at least I did receive my order. Also communication with Etnies is unsatisfactory and unprofessional since no one contacted me about my shipping situation and issue with my order. I should give a rating of 1 based on shipping and customer service but I’m rating the shoe a 5 because they very nice shoes and my daughter says they are comfortable and has no complaints about the shoe. With all this being said I’m not sure I will order from Etnies again. This was my first time ordering from Etnies and Etnies didn’t give me a good experience.