WHAT ARE MY SHIPPING OPTIONS AND COSTS?

Ground shipping is free for orders above $90.00 USD (before tax is applied)

All orders are shipped via Federal Express.

We offer the following shippping methods at check out:

  • FedEx Ground (Delivered within 1-5 business days)
  • FedEx Express (Delivered within 1-3 business days)
  • FedEx Standard Overnight (Delivered within 1-2 business days)

Expedited shipping begins when your order leaves our warehouse, not when it is accepted into the system. Generally all orders will ship the following business day after payment is received. Please note all orders placed on Friday will not ship until Monday. Please take this into consideration when ordering expedited shipping. 

Please add $5.00 for shipments to Alaska or Hawaii. 2-3 day shipping is only available for these states. We do not offer ground or 1-2 day to Alaska or Hawaii. The shipping costs for your order depend on the total amount in your cart before any taxes or discounts. 

Sample shipping costs shown below:

Order Amount

Ground

 2-3 Day

 Next Day

$0.01

$2.99

$12.95

$22.95

$50.00

$2.99

13.95

24.95

$90.00

Free!

$13.95

$24.95

$100.00

Free!

14.95

$26.95

$150.00

Free!

15.95

$28.95

$200.00

Free!

16.95

30.95


HOW LONG WILL IT TAKE TO SHIP MY ORDER?

We process orders Monday through Friday. Orders generally take 1-2 business days to process. Given that your order is not set to hold by our fraud prevention team and we have the item in stock, your order should be shipped within 2 business days. Please note the estimated arrival given by etnies.com is just an estimation based on your location. If you need your order delivered by a specific date, we recommend using an expedited shipping option. You will receive an email with a Fed Ex tracking number that has a more accurate delivery date within 24 hours. Please note orders placed over the holidays can take longer to process. Customer service will contact you if otherwise. 

All orders are shipped out at 5:00 PM PST via FedEx Monday through Friday. We do not process or ship orders on national holidays or weekends. All orders placed on Friday will ship on the following Monday. Friday after 2:00 PM PST is considered the weekend

Expedited shipping begins when the order leaves with FedEx, not when it is accepted into the system. 

To calculate how fast your shipments will reach their destination with the FedEx Ground option check the map below:

CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?

Unfortunately, we cannot ship to APO/ FPO addresses or P.O. Boxes. No exceptions.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We offer online shopping in Europe and the United Kingdom. Please check the region setting on the upper right hand corner of etnies.com and set it accordingly to your location.

The U.S. etnies online store only ships within the United States. We do not offer shipping to Canada, Mexico, Puerto Rico, or Cuba from the U.S. etnies online store. 

You may set up a freight/mail forwarding company to ship your product abroad from the states. The customer will be responsible to set it up and the forwarding address must be in the United States.

WHY IS MY ORDER ON HOLD?  

etnies.com does our best to protect your money and ours. We have a fraud prevention system that looks at orders in our system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. We have the right to cancel any order we believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, etnies.com has to take extra precaution to ensure your money and our money is protected. 

HOW DO I TRACK MY ORDER?

You will receive an order confirmation to your email you provided upon order entry. Once your order is processed and packed, our system will email you an order confirmation followed by a Fed Ex tracking number. Please allow 24 hours for the tracking to update. 

You may also contact customer service at 1-877-838-6437 (toll free) or email us at onlinestore@etnies.com if you need further assistance tracking your order. 

If you have an etnies.com account already or are logged in please click My Account and you can track your shipment on your order history. Enter the order number found on your confirmation email you received after placing your order.

If you do not have an etnies.com account you can track your order here by entering your order number and your email address attached to the order. 

CAN I CHANGE OR CANCEL AN ORDER?

Unfortunately, once an order is submitted it is immediately transmitted to an automated processing system. This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not shipped. Customer service is only available Monday through Friday 9:00 AM to 5:00 PM so if you have an issue with your order please contact customer service immediately at onlinestore@etnies.com.

You will receive a pre-paid return shipping label with your order if you'd like to send your item back once you receive it. Unfortunately, we do not offer exchanges, but will be happy to get you a refund or gift card to replace your order.