WHAT IS YOUR RETURN POLICY ON ETNIES.COM?

For product purchased on etnies.com online store, we offer a 30 day warranty and return policy. If you are not satisfied with your purchase, you can return it to our warehouse within 30 days from point of purchase for a refund or store credit. Items must include original tags or shoebox, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. We recommend trying on footwear in a carpeted area. If our returns warehouse finds your product not suitable for return we will ship it back to you immediately and no refund or store credit will be issued. 

WE DO NOT DO EXCHANGES. WE ONLY OFFER REFUNDS OR STORE CREDIT.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted Monday - Friday 9:00 AM - 5:00 PM PST. You can either contact us by email or telephone:

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California)
  • Customer Service Email: onlinestore@etnies.com

HOW DO I START A RETURN FOR MY ONLINE PURCHASE?

We offer free return shipping for all online purchases from the etnies online store.

All online orders come with a FedEx prepaid shipping label addressed to our warehouse. If this is missing please contact customer service through email or phone to obtain a shipping label. 

DO NOT PAY FOR RETURN SHIPPING. CONTACT CUSTOMER SERVICE FOR A RETURN LABEL. WE CANNOT REFUND YOU IF YOU PAY FOR RETURN SHIPPING. 

MAKE SURE TO OBTAIN A RECEIPT/PROOF FOR YOUR RETURN PACKAGE. PACKAGES LOST IN RETURN TRANSIT ARE YOUR RESPONSIBILITY. MAKE SURE YOU HAVE THE PROPER PAPER WORK TO MAKE A MISSING PACKAGE CLAIM.

To start a return contact customer service below and follow the steps below:

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California)
  • Customer Service Email: onlinestore@etnies.com
  1. Request an RMA number (Return Merchandise Authorization) from customer service by providing them your order number. The RMA will then be emailed to your email on file or the email you give customer service. We can only email it to you. We cannot send a physical copy through USPS. If you do not call for an RMA form, your refund may be delayed up to 1-3 business days.

  2. Please print the RMA form and place it inside the return box with the product you are returning to our warehouse. Do not ship the product in only the Etnies box. Please package inside another shipping box.  

  3. Once your return is packaged, please use the FedEx return label that came with your order to ship it back to us. Make sure it is filled out completely and keep the shipping receipt from the return tag for your records. You can either drop off your return at the nearest FedEx location or schedule a pick up by calling the number on the return label. We are not responsible for any charges, if applicable, if you schedule a pick up. 

  4. Please make sure your package is sealed securely. If your return package is damaged in transit due to insecure packaging you will be responsible for it and it could affect your refund. 

  5. Make sure to obtain a receipt from FedEx for your return package. Packages lost in transit are your responsibility. Please ensure you have the proper paperwork to make a claim.

  6. If you wish to ship your return by your own method of shipping, please ship to the address below:

Sole Technology
Attn: STI Ecommerce Returns
17300 Slover Ave
Fontana, CA 92337

HOW LONG DOES IT TAKE TO RECEIVE A REFUND OR STORE CREDIT FOR MY RETURN?

Once we have received your return order back into our warehouse, your returned product will go through an inspection to make sure the product we received is suitable to return back into inventory. If inspections decides that your product cannot be returned back into inventory, we will ship your items back to you and no refund or store credit will be issued. You will be notified by email that your package was denied by inspections and is being sent back to you. 

Once your items have cleared inspections, customer service will issue you a refund to your original form of payment. You may also ask to be issued store credit in the amount of the product. Please let customer service know how you would like to be refunded. If you do not let customer service know the method of refund, we will automatically refund you back to your form of payment.

Please allow 5-7 business days for the refund to show on your banking statement. 

Original outbound shipping cost is not part of your refund (unless an error occurred caused by our shipping department). Only the cost of the item plus state tax (if applicable) will be refunded. 

WE CAN ONLY REFUND THE CARD ON FILE AND CANNOT ISSUE A REFUND TO AN EXPIRED CREDIT CARD. IF YOUR CARD IS EXPIRED AT THE TIME OF RETURN, WE CAN ISSUE YOU A REFUND THROUGH A PAYPAL ACCOUNT OR ISSUE YOU STORE CREDIT. 

WHAT IS YOUR WARRANTY POLICY ON FOOTWEAR AND APPAREL?

etnies.com offers a 30 day warranty policy from point of purchase on all footwear and apparel purchased in our online store. Each warranty issue is case by case. If you feel you have received defective product please contact customer service. We will do our best to help you out.

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California)
  • Customer Service Email: onlinestore@etnies.com