HOW DO I SIGN UP FOR AN ETNIES.COM ACCOUNT?

You can can create a new account here. Returning users can also use the same link.

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD? 

Just go to "My Account" and click the 'Forgot Password' link and we will send a new password to your nominated email account.

WILL MY ETNIES.COM CUSTOMER ACCOUNT WORK WITH THE NEW WEBSITE?

Yes, we have migrated all previously created etnies.com customer accounts from the old site to our new website. Your user name and password should work the same as before. If you have any issues please contact our etnies online customer service team and we will be glad to help you out. 

WILL MY STORE CREDIT AND REWARDS POINTS FROM THE PREVIOUS ETNIES WEBSITE WORK WITH THE NEW ONE?

Unfortunately, store credit and rewards points accrued from the previous website will not transfer over or work with the new website. etnies.com will no longer offer rewards points on online purchases or offer store credit. 

If you did have store credit or rewards points from the previous website, etnies.com customer service will be sending you an email with a gift cerfticate to the new website of the total amount of store credit/ rewards points you had in your account. The email will be sent to your email on file from your etnies.com customer account. The gift certificate is good for 1 year and is non-refundable and non-transferable. 

If you have any questions at all please contact etnies.com online customer service and we will be happy to answer any questions.

HOW DO I PURCHASE A GIFT CARD FOR THE ETNIES ONLINE STORE?

You can purchase a online gift card here. An online gift card can be ordered in any amount between $20.00 and $300.00. They are sent via e-mail to any individual the purchaser chooses with a valid e-mail address. The recipient of an online gift card will receive an e-mail with a gift card code redeemable only at etnies.com. 

YOU CANNOT PURCHASE AN ONLINE GIFTCARD WITH ANOTHER GIFT CARD. WE CANNOT REPLACE LOST OR STOLEN ONLINE GIFT CARDS. 

GIFT CARDS ARE NON-REFUNDABLE, NON-TRANSFERABLE, AND NOT REDEEMABLE FOR CASH (EXCEPT WHERE REQUIRED BY STATE LAW)

HOW DO I CHECK THE BALANCE OF A GIFT CARD?

You can check the balance of a gift card here. Please enter the 16 digit code in the check balance box to see the remaining amount on your online giftcard.