- What are the shipping options and costs?
- Can I ship to military addresses or PO Boxes?
- Can I track my order?
- What happens if I am not at home during delivery?
- How long will it take until my order is delivered?
- Where do you ship?
What are the shipping options and costs?
After your order is received, we will start processing it immediately. Orders successfully processed before 15:00 CET will be shipped the same day from our warehouse in The Netherlands. All our packages are shipped via UPS and delivered Monday through Friday.
Depending on your shipping address, you can expect your products to be delivered to you earliest the next day to up to several days. See a table of our transit times.
Shipping is free for orders over EUR 50 or GBP 45, otherwise it's EUR 5.95 or GBP 4.95 per order.
Can I ship to military addresses or PO Boxes?
Unfortunately at this time, we cannot ship to military addresses or P.O. boxes.
Can I track my order?
Yes! After placing your order, it will be processed by our warehouse. As soon as you order leaves our warehouse you can track your shipment via My Account. If you do not have an account, you can enter your order ID (from your order confirmation email) and the email address you placed your order under on the same page to retrieve order status and shipment tracking.
Be careful when entering your delivery address! If your order cannot be delivered it will be sent back to our warehouse, and we'll have to charge you to ship it back out again.
What happens if I am not at home during delivery?
If you are not at home when your package is delivered, no worries! UPS will make 3 attempts to deliver the package.
After the 3rd attempt, the package will return to our warehouse and will incur extra shipping costs for us to ship it back out again.
How long will it take until my order is delivered?
Important note: Our warehouse is closed at the moment for our annual stock count, orders that are placed now will be send out from our warehouse on Monday the 6th of January 2014. Please keep the approximate transit times shown below in mind when calculating your expected date of delivery. Our apologies for the inconvenience that the delay in shipping might cause, to compensate this we have Free Shipping on all orders!
Our orders are shipped via UPS. Approximate transit times from when your order ships out of our warehouse to delivery at your shipping destination can be found below.
Where do you ship?
We currently ship directly to addresses in the EU, UK and US. If you'd like to ship to a country within these regions which does not appear as an option during checkout, please change your region accordingly.
We do not ship to any countries outside the available site regions, though we hope to offer this in the future.