etnies

Returns

• How do I return an item by mail?
• How long does it take to receive a refund for a returned item?
• I got a defective item, what do I do now?
• I got the wrong item, color or size, now what?
• How do I exchange an item?
• Where is the nearest FedEx Drop Off Location for Returns & Exchanges?
• How long does it take to receive a refund for a returned item?

• How do I return an item by mail?

  etnies.com now offers FREE RETURN SHIPPING on all orders!

  In order to return an item, please call the etnies Online Customer Service at one of the phone numbers below.

  If you do not contact us before shipping a return package, there may be a delay in your refund/exchange.

  All returns must be returned within 30 days of purchase. Items must include all original tags or original shoe box, be unworn/unwashed, be free of smoke smell, pet hair, etc. We recommend trying shoes on in a carpeted area, returns cannot be accepted if shoes are scuffed or marked.

  Local#: (949) 900-2772
  Toll free#: (877) 838-6437
  Monday to Friday, 9am - 5pm PDT

  After you have called us and we have emailed you a Return Form, please follow the steps below to complete your Free Return:

  1. Print out the Return Form email attachment that you received.
  2. Review the Return Form and verify that the items listed in the RMA section match the items being returned (if not, please call us back!).
  3. Place the items in a box (in the original package if possible).
  4. Place the completed Return Form in the box (note: if you place the returned items in multiple boxes, please include the Return Form in each box).
  5. Pack and seal the box securely.
  6. Ship the package to the following address using the instructions below.
  

  Attn: STI Ecommerce Returns
  17300 Slover Ave
  Fontana, CA 92337

  FREE RETURN SHIPPING ON ALL ORDERS
  - Affix the pre-addressed, prepaid shipping label that was included in your original order.
  - Drop off your package at the nearest FedEx Office location.
  - No postage is required, it's absolutely free.
  - Please do NOT attempt to reproduce the prepaid return label in any way to ensure proper credit processing.

  Once we have received your package, please allow up to 10-14 business days for processing.

  When your shipment is received and processed at our RMA facility, you will receive an email that a credit has been issued.

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• How long does it take to receive a refund for a returned item?

  Please allow 10-14 business days to process your return upon receipt of returned product. Please allow up to two billing cycles for a refund to appear on your credit card statement.

  Your refund will be processed based on how you placed your original order.

  * Credit Card: We'll credit your account (credit shown on following statement).
  * Online Credit: Funds will be added to the customer's Account Balance.

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• I got a defective item, what do I do now?

  If your order is defective in any way, please call the etnies Online Customer Service at one of the phone numbers below.

  etnies.com offers FREE RETURN SHIPPING on all orders!

  It is important that you contact us before returning the defective item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

  Local#: (949) 900-2772
  Toll free#: (877) 838-6437
  Monday to Friday, 9am - 5pm PDT

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• I got the wrong item, color or size, now what?

  If we shipped you the wrong item, please contact our Customer Service Department immediately.

  etnies.com offers FREE RETURN SHIPPING on all orders!

  Local#: (949) 900-2772
  Toll free#: (877) 838-6437
  Monday to Friday, 9am - 5pm PDT

  It is important that you contact us before returning your item, so that we may assist you with the return shipping fees.

  Please note that if you do not contact us, you are responsible for all return shipping charges.

  Please have your order number available & be prepared with a detailed description of the differences between the item(s) you ordered and the item(s) you received.

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• How do I exchange an item?

  Please call our Customer Service Department.

  Follow the instructions for returning your item by mail.

  Once your original merchandise has been returned, you will have the option to receive store credit or you will be credited to the original form of payment used for the order.

  If you do not contact us before shipping an exchange package, there may be a delay in your refund/exchange.

  Local#: (949) 900-2772
  Toll free#: (877) 838-6437
  Monday to Friday, 9am - 5pm PDT

  Or please email us at onlinestore@etnies.com and we will get right back to you.

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• Where is the nearest FedEx Drop Off Location for Returns & Exchanges?

  In order to process your return or exchange quickly, please find your nearest FedEx Drop off Location.

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• How long does it take to receive a refund for a returned item?

  Please allow 10-14 business days to process your return upon receipt of returned product. Please allow up to two billing cycles for a refund to appear on your credit card statement.

  Your refund will be processed based on how you placed your original order.

  * Credit Card: We'll credit your account (credit shown on following statement).
  * Online Credit: Funds will be added to the customer's Account Balance.

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